FAQs
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| What is USBSwiper? | |
| USBSwiper is a software application that utilizes PayPal's API web services to process credit cards using a USB magnetic stripe credit card reader. Back to Top |
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| Will USBSwiper run on my Mac? | |
Yes. USBSwiper has been designed for both Windows and Mac operating systems. There are separate versions for Intel vs. PPC Mac's. |
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| Do I need an internet connection to use USBSwiper? | |
Yes. USBSwiper uses PayPal's API servers to communicate and process credit cards. An internet connection is necessary for this to occur. However, you could create invoices and collect credit card swipes, and then go back and actually process them at a later time if you need to. |
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| Does USBSwiper work with PayPal PayFlow Pro? | |
Yes. USBSwiper works with both PayPal Payments Pro and the PayFlow Pro Gateway. |
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| Can I use more than one PayPal account with USBSwiper? | |
Yes. Within the setup panel you may create multiple records with different sets of company / PayPal information. When you create new orders you can select between the different accounts you've configured. |
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| Will the USBSwiper software work with my own card reader? | |
Only USBSwiper branded card readers are guaranteed to work with the software, however, any track 1 and track 2 magnetic strip reader that features keyboard emulation is compatible. Many that are not pre-configured as keyboard emulators can be easily converted using the manufacturer's software tools. |
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| How long does it take for transactions to process? | |
USBSwiper uses your existing internet connection to communicate with PayPal's servers and process the transaction. Local internet speeds can effect the time it takes for a transaction to process. Under normal circumstances a transaction made over a high speed internet service (Cable, DSL, etc.) will take 3 - 5 seconds to process. |
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| Am I required to have my customers sign a printed receipt? | |
No. Printing a receipt and having customers sign is entirely up to you as a seller. Often times I see companies accept non-signature transactions for anything $25.00 and under. If you do not print a receipt and get a signed receipt you will have no proof that the customer authorized the transaction if they should happen to file a dispute (chargeback) with their credit card company. If a dispute should happen you will be asked to provide any documentation you can to prove it was authorized and that in the very least you should get your item back. Without such documentation you could very well lost your money and your merchandise. |
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