Customer Support

Questions? Call (816) 332-6545

Contact via PhoneTechnical Support

Submit a ticket for technical support to schedule an appointment with one of our live support agents.


Contact via PhoneGeneral Contact
General / Sales: 224-677-0283
Customer Support / Technical Questions: 816-332-6545


Frequently Asked QuestionsFrequently Asked Questions
Answers to commonly asked questions from potential or current USBSwiper customers.


USBSwiper DocumentationDocumentation and Downloads
View our documentation for a Quick Start Guide to get setup originally as well as operating system specific guides for installing our printers.

TroubleshootingTroubleshooting
Get quick answers to common error messages when using USBSwiper to process credit cards.




Video Instruction guidesVideo Instruction Guides
We believe the best way to learn something is to watch somebody else do it. Most people don't like to read (we're with you there) so we've replaced a lengthy help system with these video tutorials.

Reset USBSwiperReset USBSwiper Software Activation(s)
If you need to install USBSwiper on a new machine that you will use to replace your existing installation you can reset your activation(s). This will remove your current activation data in our system so you can activate on your new machine.

WarrantyWarranty, Replacement, Refund Policy and Terms & Conditions
We warrant our products against defects and workmanship for a period of 90 days. Click the link above to know more.