Solutions to Common Problems
USBSwiper Error: “The account name and password you entered does not match those for any FileMaker account.”
Fix: Most people forget the Account Name is User. If you’ve entered the Account Name correctly, please try a different password. Your password was created the first time you logged in.
USBSwiper Error: “Your PayPal Subscription Status is Not Validating as Active”
Fix: Close USBSwiper, confirm your internet connection is strong then reopen and login to USBSwiper.
PayPal Error 10501 - Invalid Configuration: This transaction cannot be processed due to an invalid merchant configuration. This occurs when the billing agreement is disabled or inactive.
Fix: Login to your PayPal Account and activate the Virtual Terminal.
PayPal Error 10505 - Gateway Declined: This transaction cannot be processed. The transaction was refused because the AVS response returned the value of N, and the merchant account is not able to accept such transactions.
Fix: Enter the customer’s billing zip code & click the Process button.
PayPal Error 10764 - The transaction was declined by PayPal.
Fix: Please try again later. If the problem persists, contact PayPal.
PayPal Error 15005 - This transaction cannot be processed. The transaction was declined by the issuing bank, not PayPal.
Fix: Ask for another form of payment (ie: credit card, cash or check).